install windows hello face software device

He said that it has something to do with my Microsoft account. He checked drivers, permissions and several other things. I even had my IT guy log on remotely and he could not get it to work. We couldn't find a camera compatible with Windows Hello Face'. The PC is telling me that 'This option is currently unavailable. Recently I set up my notebook computer to use Windows Hello Face. Tell us about your experience with our site. face and fingerprint are not available on this deviceĪsked by.Did this solve your problem? Yes No. Not an IT pro? Resources for IT Professionals. By continuing to browse this site, you agree to this use. This site uses cookies for analytics, personalized content and ads. If you have feedback for TechNet Subscriber Support, contact tnmff microsoft. Please remember to mark the replies as answers if they help. If it's still greyed out, then make sure 'convenience PIN sign-in' is enabled. Then click on 'Sign-in Options'.įingerprint and PIN are no longer greyed out. Don't touch the 'Connected to whatever domain' setting. Let us know if this helps! The key setting is the 'Work or School Account' with the colorful windows logo by it. Tags 3.Reboot and see if you can setup PIN. Operating System: Microsoft Windows 10 bit. All forum topics Previous Topic Next Topic. Simply ask a new question if you would like to start the discussion again. It has been a while since anyone has replied. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Didn't find what you were looking for? Ask the community. This camera does work, as it was able to take a photo to use for my new user account when I tried your previous instructions. It appears under the category name 'cameras' in device manager,not imaging devices. If nothing works, backup all personal data and perform a system reset:- Click here. Create a new user account and check if that works.Īlso, if it does, transfer the files from the old one to the new, and delete the old profile. I did not proceed any further on the onto Step 3 - Clear the Trusted Platform Module, as it appears that the problem lies in the errors with the Windows Hello Face Settings…. Received an error message that the download failed to detect the HP Real Sense Camera, so the process quit.Īny other suggestions? Asmita I am an HP Employee. After upgrading to Windows 10, the new Windows Hello log-in option for facial recognition may not be available as expected. Checking the device manager, I noticed that the Windows Face Software Device has a message ' Windows cannot start this hardware device because its configuration information in the registry is incomplete or damaged. I receive a message 'Sorry, something went wrong. When I boot up, I do not get the flashing lights from the IR camera.

Install windows hello face software device